At VerveLife, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes things don’t work out as planned, and we’re here to make your return experience as easy and straightforward as possible. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding returns and refunds.

1. General Information

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return items in accordance with our policy below.

1.1 Eligibility for Returns

• Items must be returned within 15 days from the date of delivery.
• The item must be in its original condition, unworn, unwashed, and with all tags attached.
• Some items may be excluded from the return policy for hygiene reasons (e.g., undergarments, swimwear).
• Personalized or customized products cannot be returned unless they are defective or damaged upon arrival.

2. Initiating a Return

2.1 How to Start a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at [[email protected]] or call our customer service at [phone number].
2. Provide Order Information: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive a Return Authorization: Our team will issue you a Return Authorization Number (RA#) along with detailed instructions for your return.

2.2 Return Shipping

• Customers are responsible for the shipping costs of returning the items unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert dollar amount]. VerveLife cannot guarantee that we will receive your returned item.

3. Refund Process

3.1 When to Expect Your Refund

Once your return is received and inspected:

• You will receive an email notification confirming that we have received the returned item.
• Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

3.2 Partial Refunds

• In certain situations, only partial refunds may be granted (if applicable):
  
  • Items that are not in their original condition, damaged, or have missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

5. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours of receiving the product.
• Provide photos of the defect or damage, along with your order information.
• We will arrange for a replacement or full refund, including any applicable shipping costs.

6. International Returns

For orders outside of Canada:

• The same return policy applies, but international shipping costs for returns are the responsibility of the customer.
• Please note that we cannot be held responsible for any customs duties or taxes that may arise during the return process.

7. Non-Returnable Items

Please note that the following items are non-returnable:

• Gift cards
• Items purchased on clearance or final sale
• Customized items

8. Changes to This Policy

VerveLife reserves the right to modify this Refund and Returns Policy at any time. We encourage customers to periodically review this page for the latest information on our practices.

9. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please do not hesitate to contact us:

• Email: [email protected]
• Phone:  (+1) 2369 6587 94

Thank you for shopping with VerveLife, your trusted partner in global trade!